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I'm new to Medisoft. I am trying to post an insurance payment but when I go the patient's ledger the charge I need to post the payment to is not showing up. When I go to the patient's "quick ledger" the charges are there and it has an outstanding balance. How can I see the charge when trying to post the insurance balance?

A patient payment was posted at the time charges were posted. and it shows the remaining balance is out to insurance.

Edited to attachments.
Attachment one is what I see when I try to post payments. My date of service 7/27/21 is not available for me to post the payment. Attachment two is what has an open balance in the patient ledger

First, try unchecking the box "Show Unpaid Only".

Then, if that doesn't get it, the possibly the patient has more than one case with at least one that has HUM01 as an insurance carrier, but the charge you want to apply the payment to is on a different case. If that is so, then change the insurance carrier of the deposit to match the Humana carrier on the case that has the charge and then try applying the payment.