Medisoft v21 Revenue Manager bug
-
- Posts: 155
- Joined: Sat Oct 11, 2014 11:40 am
- Location: Boston, MA
Medisoft v21 Revenue Manager bug
The normal behavior with zipped ERAs is that they are unzipped automatically by RM and the 835s displayed in [b]bold font[/b], ready to post.
Downloaded a zip file (from Optum Financial, for those who are interested). The zip file is fine, I can open it in Windows Explorer as well unzip programs. However, if I start RCM to post these ERAs, all I get is "Zip file archive" in the Reports window, and you cannot view this file in RCM.
Now, going back to the reports folder, I found that the zip file size has changed, and I can no longer open it. Windows as well as other unzip programs complain that the file is invalid.
Incidentally, this zip file had multiple nested folders in it, once I extracted all the 835s manually, I could post them without incident.
Where does one file a bug report for Medisoft/Revenue Manager?
- Gavin Walker
- Posts: 4640
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Medisoft v21 Revenue Manager bug
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
-
- Posts: 155
- Joined: Sat Oct 11, 2014 11:40 am
- Location: Boston, MA
Re: Medisoft v21 Revenue Manager bug
Guess I'm stuck with manual unzipping. However, Revenue Manager MUST NOT DESTROY THE ZIP FILE in the process of reading it, even if it is unprocessable. That, IMO, is a bug.
- Gavin Walker
- Posts: 4640
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Medisoft v21 Revenue Manager bug
-
- Posts: 155
- Joined: Sat Oct 11, 2014 11:40 am
- Location: Boston, MA