Topics about Change Healthcare , formerly RelayHealtrh, Emdeon, Capario, and Medavant go here.
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csicarthage
- Posts: 27
- Joined: Wed Nov 19, 2008 12:35 pm
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by csicarthage » Wed Aug 24, 2011 9:39 pm
I have submitted a "test" claim to Emdeon, our clearinghouse, using V8 Medisoft. I have not heard a reply, as of today. I'm wondering if anyone else who is using V8 has had a succesful 5010 claim accepted? Or have you had to switch to V17? Thanks for your answer!
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Gavin Walker
- Posts: 4640
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Thu Aug 25, 2011 8:20 am
Technically you are testing that Emdeon can map your print image into ANSI 5010. They should be able to do that if you don't have a PO Box for a pay to address and you are filling in Zip+4 for your practice and facility addresses. Post back your results, I am curious to hear what Emdeon says.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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csicarthage
- Posts: 27
- Joined: Wed Nov 19, 2008 12:35 pm
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by csicarthage » Wed Sep 14, 2011 8:07 pm
As usual with Emdeon, I am being run-around, still w/o an answer other than "if you are sending a print file, we should be able to up-something to make it work". Again, today, I sent a specific message that I wanted my claim tried. I think the English/whatever language they spoke before is causing the hang-up. I'm calling again tomorrow!
I have found out that the zip+4 needs to be 9 digits, w/o the dash that I am used to seeing. So have made all those corrections.
I will keep you posted.
Donna Jo
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csicarthage
- Posts: 27
- Joined: Wed Nov 19, 2008 12:35 pm
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by csicarthage » Tue Sep 20, 2011 8:24 pm
I got my answer from Emdeon. Chris Carter, manager of Emdeon Office Implementation, said that the claim that I sent for testing would have no trouble passing as 5010! He told me to be sure that all of my payers addresses were not PO boxes.
I have one suggestion for zip codes: if you haven't already discover this, zips are 9 digits; no - between 1st 5 & last 4 numbers. They are not like we recieve in our mail,64836-4027, but 648364027.
If anyone has a problem w/Emdeon just email on this forum & I will try to help.
Have a great switch over in January!