Revenue Mgmt Edit Issue

[ProCareSabrina]

Ugh! Neither worked!

We had just done the latest update Tues night and I restarted my computer yesterday and today.

I'm having to Remove the claim, then reset the Alerts to REady to Send and do that all over again. :/

Let me know if you find out another way around this.

[Andrew]

If it is set to alert status it wont send. You have to change the status.

[ProCareSabrina]

All Statuses are Ready to Send.

We did restart our server after your last recommendation. That did not work.

However, I went and looked at the edits again and all were selected again. I went an unselected all but the Common Edit codes like before, reran the Check Claims, but I still can't select any Error or Warning Edit STatuses!!!

[Gavin Walker]

What is the error? Some errors have to be fixed such as "invalid payer id" before the claim will send.

[ProCareSabrina]

It is the same issue regardless of the Error, Warning or Passed status.

I have one Warning Message stating Missing Policy #2 but it won't let me check it to Send.
Passed ones won't let me UNcheck them. These are the 2 I am mostly concerned with as 1) the Warning error is usually not a big deal and I can at least bill the primary carrier. @) When I send Electronic Work Comp Claims with the same EDI note, it treats them as duplicate, so I cannot send them at once, so I need to UN check some of the Passed ones. This issue is causing me a ton of extra work just because I can't check or uncheck at will.

The Error Status Messages are like Insured address is missing, Missing Policy #, etc. So I wouldn't be sending those anyway. I would correct those first and re run the Check Claims before sending them.

[Gavin Walker]

Why not just enter the secondary policy #? Is there not a secondary insurance involved?

[ProCareSabrina]

I"m more concerned that I cannot deselect Passed statuses.

The warning ones vary in reason. It could be we have a placeholder set, could be pt did not update us, etc.

Regardless, this has changed from what we used to be able to do.

[Gavin Walker]

When you go to Send Claims, there is the option to remove a claim if you don't want to send it in a particular batch.

[ProCareSabrina]

Yes but then it sets it to Alert, then I have to get out of Revenue Mgmt, resent Alert Claims to REady to Send and do that each time there's a duplicate work comp electronic claim. I have done this and am doing this BUT have not had to do this always in the past.

I have an appt for Andrew to call me tomorrow and look at what's going on.

Thanks!

[Andrew]

This seems to have be resolved on a restart.